Terms of Service

Last updated: January 2026

1. Acceptance of Terms

By accessing or using ErzyCall's AI-powered call answering services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

ErzyCall provides AI-powered call answering and voice automation services. Our Services include:

  • AI receptionist for call handling
  • Call forwarding and routing
  • Voice-to-text transcription
  • Email notifications and reports
  • Calendar integration and scheduling
  • CRM and system integrations

3. Account Registration

To use our Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Subscription and Payment

Our Services are provided on a subscription basis. By subscribing, you agree to:

  • Pay all applicable fees according to your chosen plan
  • Provide valid payment information
  • Accept automatic renewal unless cancelled before the renewal date
  • Understand that refunds are subject to our refund policy

5. Acceptable Use

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Transmit harmful, threatening, or harassing content
  • Interfere with or disrupt the Services
  • Attempt to gain unauthorized access to our systems
  • Use the Services for fraudulent or deceptive purposes

6. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, and software, are owned by ErzyCall and protected by intellectual property laws. You may not copy, modify, or distribute our content without prior written consent.

7. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

8. Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may temporarily suspend Services for maintenance, updates, or circumstances beyond our control.

9. Limitation of Liability

To the maximum extent permitted by law, ErzyCall shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability shall not exceed the amount paid by you for the Services in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless ErzyCall, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

11. Termination

We may terminate or suspend your access to the Services at any time, with or without cause, upon notice. Upon termination, your right to use the Services will immediately cease.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website. Your continued use of the Services after changes constitutes acceptance of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

14. Contact Information

For questions about these Terms, please contact us at:

Email: info@erzy.net

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